“I’m glad you’re here.” That’s what a coaching client keeps telling us.

When we got there, the business was struggling with profitability, despite having been in business for over ten years. The¬†owner is the chief producer, leaving him little time to deal with all the side-issues. But those side-issues have had a way of becoming front and center, and the problem with being the chief producer is you can’t ever step away to take a vacation or scale your business up.

What we’ve done:

  • helped develop a strategy for the next year in the business
  • facilitated dealing with some unproductive employees and hiring some skilled help
  • streamlined accounting so that customers are getting billed more consistently
  • taken a hands-on approach to working with customers and created a proposal template which helps ensure that customers are being charged consistently

Results:

  • 2-3 times monthly revenue increase
  • worked down a backlog of stuck projects
  • satisfied some unhappy customers (and said goodbye to some who don’t want to pay for quality work)
  • increasing opportunity to bid on larger opportunities
  • staff has increased¬†significantly, decreasing response times while fueling revenues